I've come not to bury Kato, but to offer praise.. I recently made the mistake of breaking a part of my BNSF MaxiStack cars that makes them work. I'm talking about the little do-hicky pin that fits ontop of the truck so the car will articulate. So here I am with a bum set of stacks.. I called Kato, spoke with Dee, sent the set back (It was the BNSF #2 set, the one that's really hard to get I guess) with a note that I could live with TTX instead, and got my replacement set back just the other day. So a little praise for Kato and pretty good customer service. So who thinks that some serious JB Hunt 53's would look good on these? Kel
As a fellow Maxi-IV breakee, this is great news!!! I was waiting for them to update the spare parts page on their website so I knew what my options were, but it's great if they'll replace it though. Not that I like the idea of sending it back to the USA.... I agree on the Hunts though ;-)
If you need an spot to ship to and from, lemme know. Always happy to help mate! Yes, Hunts.... I shot a bunch of new ones last weekend.. Kel
I agree about Kato. Have only had one instance involving the newer Mikados with the innate problem with the white LED. Was repaired and returned very promptly. Actually have never had a problem with service by any manufacturer on an item worth troubling them about. Ben
I agree with you, I had dropped from a great height an SD40 original and had a broken truck I emailed Kato for a replacement and to cover the S&H ordered a a few consumables. Within 5 days thet had crossed the pond and been delivered by our Royal Mail. Well done Kato, USPS and RM Bill
