Why was my subscription canceled?

Tudor May 16, 2009

  1. Tudor

    Tudor TrainBoard Member

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    Im not sure who to ask, so, I posted this publicly.

    A couple times, my contribution to Trainboard through paypal didn't go through for some reason. Not sure why, because I have used my PayPal before and after this failure. Now, I got a note saying my subscription has been canceled. I am sure it is because the payments aren't getting through for some reason, but, I would like to keep supporting the site per my pledge, and not sure who to ask about it, or how to summit it again?
     
  2. N_S_L

    N_S_L TrainBoard Member

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    Tudor,

    I recommend you try posting this particular thread in the "SUPPORT" forum for better visibility at the admin/staff level.

    *
     
  3. BoxcabE50

    BoxcabE50 HOn30 & N Scales Staff Member TrainBoard Supporter

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    Tudor-

    I've moved this to our Support Forum

    I am not aware of any reason for a cancellation. Please try sending an e-mail to: support@trainboard.com

    Boxcab E50
     
  4. SteamDonkey74

    SteamDonkey74 TrainBoard Supporter

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    Tudor,

    I had that problem once. I talked to Charlie (E-8) about it and he hadn't done anything to cause it. I checked through my PayPal account and couldn't find any reason so I just re-started the subscription. I don't know WHAT the problem was, so I can't help you on that, but Charlie was very accommodating about fixing my subscription status once everything was re-established.

    Good luck!

    Adam
     
  5. FriscoCharlie

    FriscoCharlie Staff Member TrainBoard Supporter

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    If you used a credit card to pay, etc., your card may have expired. If not, it's something similar.

    We don't cancel them (of course). ;)

    Charlie
     
  6. SteamDonkey74

    SteamDonkey74 TrainBoard Supporter

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    Thinking back, my subscription problem cropped up when my backup funding source for PayPal, at the time a credit card, expired.
     

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