A few posts below I documented a workaround to get an AZL GP38-2 running again after I had broken the chassis while trying to seat the PCB. I had not contacted AZL or my selling dealer since the damage was inflicted by me. AZL's point man in the US, Rob Kluz, read my thread and posted a comment to contact him. I did, and a week later I now have a brand new GP38-2 from AZL replacing the broken chassis one. Very surprised and very pleased at AZL going above and beyond to assist me with this problem. Thank You Rob and AZL!
If two competing stores sell the exact same thing for the exact same price, then there is only one area left to excel in and that is customer service. Good customer service is lacking in so many areas of life these days, so it is refreshing to hear of great service above and beyond what is often being experienced these days. Does it cost a little to do that?.......yes, often it does, but the rewards of good PR are worth way more than the dollars spent. Besides, it is fun to put smiles on customer's faces when they least expected it. Way to go Rob. A+
