FD: Please return them to Kato. The dealer is not equipped to assist you. Kato wants to help the consumer. If you return to the dealer he has to send to Kato who sends a new one back and he then has to send it back to you. That means at least two additional shipping charges and up to 15 additional days in the process.
Hey, I'm sending mine back to Pete today George, I'm not disputing you,Pete wants them back.I asked who to send them to,& he said him. [ September 29, 2005, 09:31 AM: Message edited by: SecretWeapon ]
How did Kato change the packaging? My F40's are sitting on the other side of washington for the time being and I have yet to see them, but Steve at Eastside Trains in Kirkland did test run them and they ran great. Kevin
I'm past my return period for BLW anyhow, I think I'll just contact KatoUSA. Hopefully they will be as upstanding and totally awesome as Intermountain was when I returned a Cotton Belt tunnel motor last year (which I had owned for a long time).
Hey, I was past the return period also. I called him yesterday. He knows I'm not home,maybe that had something to do with it,but I doubt it
There is a 60 day warranty from Kato so you can send them back. It's on the 'consumers' page at katousa.com. Mine shipped at the end of last month so I'm safe, how about you? And what's with Kato screwing up on us? They never screw up!
Man I guess the used market is the safe one, I'll tell 'ya something..... Of the 20+ ebay buys I've had, all worked right out of the box, even old Katos (ie. blue SF freight scheme SD40 KATO that I bought for $27) The first new Intermountain I bought had bad cosmetics, the first new Katos I bought were mechanical DUDS! New releases always have bugs I guess. The superliners were perfect though. Now we need them to make surfliners for us, and the old ATSF Hi-level cars.
Hey I rec'd my replacement F-40's today.Not bad.I sent the bad ones back on Friday & new ones here today.I'm going home tomorrow for a couuple of days.I hope they work
Just keeping us on our toes. That is what they / we get for trying to save a few penies. </font>[/QUOTE]I was thinking it was for the collectors, kinda like a misprint~ the KATOs that didn't run....
I finally ran my pair tonite, one ran fine, and the other didn't run at all. The ammeter (I think that's what it is) on the MRC pack I'm using spiked at nary any voltage, and removing one unit fixed that. Is the motor dislodged? It acted like there was a short. The overload light came on, too. Should I send it back, or is this fixable at home? [ October 06, 2005, 10:02 PM: Message edited by: HemiAdda2d ]
They say ship it back to us, and we'll fix the problem, or replace the unit. The affected F40 is going in the mail today, this will be my first time dealing with a defective Kato--I trust they will handle it promptly!
